TELEPHONE ENGLISH-5 (MAKING THE CONNECTION)

Good morning everybody. Today's Daily Vitamin continues with useful telephone expressions in English. We have looked at expressions for: Greetings, Asking to Speak to Other People, and Identifying Yourself. Today we are going to learn some expressions for connecting calls. Like the other expressions that we have seen for telephoning, these are very formulaic and eventually need to be memorised. CONNECTING CALLS Workplace (Formal) When you call an office, the receptionist will probably have to put your call through. She or He may use one of the following expressions to tell you to wait for the connection: Please hold the line. One moment please while I put you on hold. I'll put your call through to NAME. I'll connect you to NAME. I'll see if NAME is available to take your call. More Complete Examples (Formal): Please hold the line while I put your call through to Ms Lane. One moment please. I'll see if the Director is available to take your call. At Home (Informal) Some more informal expressions for asking a person to wait to be connected, or to wait for a person to come to the phone, are: Hang on a moment. Hold on. Just a minute. I'll see if NAME can come to the phone. Let me see if NAME is around. More Complete Examples (Informal): Hang on a moment. I'll see if John can come to the phone. Hold on. Let me see if John's around. Tomorrow we will look at how to Take or Leave a Message. If you have any questions about today's Daily Vitamin, please don't hesitate to contact me. Have a nice day and an excellent weekend!